Typeform review
Conversational-style form and survey builder with polished design, priced by monthly response caps and sitting at 2.8 on Trustpilot
Unpaid review. We currently earn nothing if you sign up for Typeform — links here go straight to the vendor. We review it anyway because it's the honest answer, and scores never depend on commissions — how we test.
ToolsGavel verdict
Typeform earns its place on design: the conversational forms are what reviewers praise, and the integrations cover most needs. The money side is where it loses points. Basic caps you at 100 responses a month, the pricing page contradicts itself on what each plan costs, and Trustpilot's renewal and refund complaints are specific and repeated. If you pick it, set a calendar reminder for the renewal date and confirm the price at checkout, because we could not.
Best for: Teams that care how a form feels to the person filling it in, have a modest response volume, and will check the renewal date themselves
What we liked
- Reviewers consistently praise the conversational form design as the product's strongest point, and it is the reason most buyers pick Typeform over cheaper builders (user reviews)
- Reviewers point to a strong integration ecosystem as a reason to choose it (user reviews)
- Branding removal starts at Plus ($79/mo billed monthly, $56/mo annual on the plan card), which also adds 1,000 responses a month and 3 seats (typeform.com/pricing)
- Typeform replies to 92% of its negative Trustpilot reviews, which is a visible sign someone reads them (Trustpilot)
- G2 (about 4.5 out of 5 from roughly 935 to 1,017 reviews) and Capterra (about 4.7 from roughly 973) both score it well, though we only saw those figures through secondary sources, not on the sites themselves (secondary sources)
What to watch
- Trustpilot gives 2.8 out of 5 from 796 reviews, with 22% one-star, and the recurring themes are unexpected renewals and refused refunds. One reviewer says the company refused to refund the previous 360 pounds (Trustpilot)
- Basic gives 100 responses a month for $28 to $39, and 1,000 responses costs $56 to $79 on the plan cards. That is steep next to builders with four-figure free allowances (typeform.com/pricing)
- The pricing page shows two conflicting price sets, and the Free plan's response cap isn't stated on the page; reviewers say 10 (typeform.com/pricing, Trustpilot)
- HIPAA is Enterprise only, and reviewers describe support as bot replies before a human appears (typeform.com/pricing, Trustpilot)
How much does Typeform really cost?
| Starting price | $28/mo |
|---|---|
| Permanent free tier | Yes |
| Price last verified | November 7, 2026, against the live pricing page at typeform.com |
Price watch
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We re-check Typeform's pricing on a schedule. If the price, the free plan or a verified deal changes, you get one short email. Nothing else.
Typeform builds conversational-style forms and surveys for teams that want a form to look and feel polished, with plans metered by completed responses per month. Prices run from about $28 a month billed annually for Basic to $91 for Business, but the plan page shows two conflicting price sets, so treat every dollar figure on this page as unconfirmed until you see it at checkout. Trustpilot rates Typeform 2.8 out of 5 from 796 reviews as of November 2026, and our 3.7 rating reflects a well-liked product with a billing reputation that drags it down.
What Typeform is for
Typeform sells the experience of filling in a form. Reviewers repeatedly name the conversational design as the reason they chose it, and they credit its integrations too. Survey analysis is light: this is a form builder first, and it will not match a dedicated survey platform on crosstabs or significance testing. For that kind of work, see SurveyMonkey.
Payments run through Stripe, but the pricing page doesn’t say which plans include them. HIPAA sits on Enterprise only. If either matters, ask before you buy.
What you get on each plan
The plan cards and the comparison table on typeform.com/pricing disagree. We show both and trust neither until checkout.
| Plan | Monthly (card / table) | Annual per mo (card / table) | Responses/mo | Seats |
|---|---|---|---|---|
| Free | $0 | $0 | Not stated (reviewers say 10) | Not stated |
| Basic | $39 / $29 | $28 / $25 | 100 | 1 |
| Plus | $79 / $59 | $56 / $50 | 1,000 | 3 |
| Business | $129 / $99 | $91 / $83 | 10,000 | 5 |
| Talent | $169 | $119 | 3,000 | 3 |
| Growth Flow | $379 / $349 | $266 | 10,000 | 5 |
| Enterprise | Custom | Custom | Custom | 6+ |
Plus is where branding removal starts. The page doesn’t list it for Basic, and Enterprise gets white-label. Contacts and Automations add-ons cost $25 and $75 a month on top. The page lists no overage rate; it points to response add-ons and upgrading. A 14-day trial with a card on file is listed for Growth Flow, and trial terms for the other plans are unclear.
The math that matters: 100 responses for $28 to $39 a month is the entry point. A form that collects 1,000 responses a month needs Plus at $56 to $79. Fillout gives 1,000 responses a month on its free plan, and Jotform gives 1,000 submissions on its $34 to $39 Bronze plan. Typeform charges for the polish.
What users say in reviews
Trustpilot shows 2.8 out of 5 from 796 reviews, with 22% one-star. The one-star reviews cluster around money. People describe renewals they didn’t expect and refund requests that were refused, and one reviewer says the company declined to refund the previous 360 pounds. Others call it expensive for occasional use, complain about the free plan’s 10-response cap, and describe support as bot replies. Typeform answers 92% of negative reviews, so complaints do get a response, though a reply is not the same as a refund.
G2 and 
Capterra look much friendlier: about 4.5 out of 5 from roughly 935 to 1,017 reviews on G2, and about 4.7 from roughly 973 on Capterra. We couldn’t open either site directly, so those numbers come from secondary sources and we did not use them to set the rating. The gap between those scores and Trustpilot fits a common pattern. Users who like the product leave stars on review sites, and users who got an unexpected bill go to Trustpilot.
Who should skip it
Skip Typeform if you collect more than a few hundred responses a month on a budget. Basic’s 100-response cap and the $56 to $79 jump to Plus make it costly per response next to Fillout or Tally, whose free plans have no such squeeze. Skip it too if you need HIPAA without an Enterprise contract: Jotform publishes a self-serve tier with a BAA, at $129 a month billed monthly or $99 billed annually.
It also suits poorly anyone who forgets renewal dates. Given the Trustpilot pattern, put the renewal date in your calendar the day you subscribe, and screenshot the price you were shown. If survey analysis is the real job, the wider field is in Best Online Form Builders & Survey Tools.
Pricing note: Typeform's pricing page shows two conflicting price sets, so every dollar figure here is unconfirmed until you see it at checkout. The plan cards list Basic at $39/mo billed monthly or $28/mo billed annually for 100 responses a month and 1 seat; Plus at $79 monthly or $56 annual for 1,000 responses and 3 seats; Business at $129 monthly or $91 annual for 10,000 responses and 5 seats. A comparison table on the same page lists lower numbers for the same plans: Basic $29 or $25, Plus $59 or $50, Business $99 or $83. Talent ($169 monthly, $119 annual, 3,000 responses, 3 seats) and Growth Flow ($379 monthly, or $349 in the table, and $266 annual, 10,000 responses, 5 seats) sit above them, and Enterprise is custom with 6+ seats and white-label. A Free plan exists, but the page doesn't state its response cap; reviewers say 10. Responses are counted per month as completed submissions. No overage rate is listed; the page points to response add-ons and upgrading. Contacts and Automations add-ons cost $25 and $75 a month. A 14-day trial with a card on file is listed for Growth Flow; trial terms for other plans are unclear. Payments run through Stripe, but which plans include them is unclear. HIPAA is Enterprise only.
Frequently asked questions
How much does Typeform cost?
We can't give one confirmed price, because Typeform's own pricing page shows two sets. The plan cards list Basic at $39/mo billed monthly or $28/mo billed annually (100 responses a month, 1 seat), Plus at $79 or $56 (1,000 responses, 3 seats) and Business at $129 or $91 (10,000 responses, 5 seats). A comparison table on the same page shows lower figures: Basic $29 or $25, Plus $59 or $50, Business $99 or $83. Check the number at checkout before you enter a card.
Does Typeform have a free plan?
Yes. The pricing page lists a Free plan but doesn't state how many responses it allows. Reviewers on Trustpilot say the cap is 10 responses, and the low cap shows up as a recurring complaint. Treat it as a way to test the form builder, not as a plan for a live form that gets real traffic.
How does Typeform count responses, and what happens when I hit the limit?
Typeform counts completed responses per month: 100 on Basic, 1,000 on Plus and 10,000 on Business. The page lists no overage rate. It points to response add-ons and to upgrading, so confirm what happens to extra submissions with support before you launch a campaign that could exceed your plan.
Is Typeform HIPAA compliant?
The pricing page puts HIPAA on the Enterprise plan only, which is custom-priced. The self-serve plans, Basic through Business, don't list it. If you collect health information, that gap decides the question before price does.
Why is Typeform's Trustpilot score so low?
It rates 2.8 out of 5 from 796 reviews, with 22% one-star. The recurring complaints are renewal charges people didn't expect, refund requests that were refused, price for occasional use, the small Free-plan cap, and support that starts with a bot. Typeform replies to 92% of negative reviews. G2 and Capterra scores are far higher (about 4.5 and 4.7 by secondary sources), which suggests many users like the product while the billing experience splits opinion.
Bottom line
Typeform earns its place on design: the conversational forms are what reviewers praise, and the integrations cover most needs. The money side is where it loses points. Basic caps you at 100 responses a month, the pricing page contradicts itself on what each plan costs, and Trustpilot's renewal and refund complaints are specific and repeated. If you pick it, set a calendar reminder for the renewal date and confirm the price at checkout, because we could not.
Alternatives in Online Forms & Surveys
Form and workflow builder with unlimited seats on every plan, a 1,000-response free tier and a very thin review record
Deep survey and analysis features from a household-name brand, with auto-renewing annual plans that dominate its one-star reviews
Drag-and-drop form builder with payments on every plan and a self-serve HIPAA tier, held back by four overlapping usage caps