Fillout review

Fillout builds an online form and workflow builder with payments, file upload, routing, PDF generation, scheduling and signatures, plus a free plan that allows 1,000 responses a month. Pricing starts at $15 a month billed annually for the first paid plan and tops out at $75 a month annually for unlimited responses. Trustpilot rates it 3.5 out of 5, but from only 48 reviews as of November 7, 2026, so the score is a thin sample. See where it sits in our best online form builders guide.

Fillout’s parent company renamed itself Zite, according to a post on Fillout’s support blog that a news index dates to March 9, 2026. Fillout stays a product at fillout.com, and its homepage header now reads “by Zite.”

What Fillout is for

Fillout targets teams that want a form to do something after submission. The feature list includes Stripe payments, file upload, login-protected forms that respondents can edit, routing and workflows, PDF generation, scheduling, signatures, 50+ native integrations, white-label options, custom domains and QR codes. It leans toward form and workflow use, not survey research, so it has no counterpart to the crosstabs and randomization at SurveyMonkey.

The seat policy is the clearest difference from Jotform. Fillout gives unlimited seats on every plan, free included, while Jotform is single-user below Enterprise. For a three-person team, that alone can decide the purchase.

What you get on each plan

Payments work on every plan, free included. Fillout’s pricing page shows only annual-billed figures. We inferred about $19 a month for Starter from a struck-through $228 a year, and we did not find monthly-billed prices for Pro or Business, so those are left out here. The comparison table on the page calls Business “Standard,” a small naming mismatch we noticed but could not resolve.

Limits and what is held back

Responses are metered per month and reset on the 1st. Fillout says forms keep collecting after the cap, and you can upgrade or wait. That is friendlier than a hard stop, but a Trustpilot reviewer wrote “Misleading pricing. Go premium to view uncompleted submissions,” so confirm what you can see once you pass the limit. The help page that should define a response returned a 404 when we checked.

The free plan also drops CAPTCHA, premium fields, custom themes, custom domains, redirects and analytics beyond a summary, and files are capped at 20 MB. Removing all branding takes Pro at $40 a month annually.

What users say in reviews

Trustpilot shows 3.5 out of 5 from 48 reviews, with 86% at five stars and 8% at one star. With a sample this small, a few reviews move the score. G2 shows about 4.6 from roughly 30 reviews per secondary sources, and we found no Capterra listing. We read only five low-star reviews, so these themes are low confidence: a form blocked by an automated flag, slow support (“takes a full day to reply”), a free feature removed without notice, and the pricing complaint above. One reviewer raised a data exposure concern about update forms connected to Airtable or Notion. That claim has one source and we could not verify it.

Fillout claims SOC 2 Type II compliance and AES-256 encryption. Those are the vendor’s statements, not something we audited.

Who should skip it

Skip Fillout if you handle protected health information. Nothing on its pricing page covers HIPAA, and Jotform sells a BAA at Gold. Skip it if you need survey-grade analysis, where SurveyMonkey goes deeper but carries a 2.6 Trustpilot score over billing. Skip it if you want a long public track record before trusting a vendor with customer data, since 48 reviews is thin and the parent company renamed itself (to Zite) in March 2026. For a free plan with no stated response cap, look at Tally, and for one-question-at-a-time design, look at Typeform.