EngageBay review
All-in-one CRM that bundles marketing, sales and support for one price
Independent review. If you buy through links on this page we may earn a commission, at no extra cost to you. It never changes our scores — how we test.
ToolsGavel verdict
The cheapest way to run marketing, sales and support out of one CRM, with rough edges that show once you look past the price.
Best for: Small businesses that want marketing automation, CRM and helpdesk on one login instead of three bills
What we liked
- Real free plan, and paid tiers that stay under what separate marketing, CRM and helpdesk tools would cost
- Marketing automation, CRM, live chat and support desk under one login
- Wide integration reach: native Gmail, Outlook, Stripe and Shopify, plus 500+ apps through Zapier
- AI email drafting, lead scoring and sentiment analysis included on every paid tier, not walled off to the top plan
What to watch
- Interface shows its age, and several reviewers mention slow loads and small bugs
- Lower tiers cap daily email sends, and deliverability complaints are common in user reviews
- Built-in AI chatbot handles routine FAQs but stalls on anything needing real context
- Reporting and customization stay basic even on the Pro plan
How much does EngageBay really cost?
| Starting price | $14.99/user/mo |
|---|---|
| Permanent free tier | Yes |
| Price last verified | July 24, 2026, against the live pricing page at engagebay.com |
What EngageBay is for
EngageBay bundles marketing automation, a sales CRM and a support helpdesk into one product, aimed at small businesses juggling three separate subscriptions or priced out of HubSpot’s per-hub model. One login covers email campaigns, a visual pipeline, live chat and ticketing, backed by a free plan generous enough for a solo founder to run the business on.
Where it shines
Value. The free tier covers 250 contacts plus live chat and basic email marketing, and Basic at $14.99 a seat adds SMS, lead scoring and calling credits before Growth or Pro even enter the picture. AI email drafting, lead scoring and sentiment analysis ship on every paid plan rather than sitting behind a top-tier wall, and 500+ integrations through Zapier, plus native Gmail, Stripe and Shopify connections, cover most small business stacks without custom work.
Where it frays
The interface shows its age, and several reviewers mention slow loads and small bugs interrupting a session. Email deliverability is the sharper problem: lower tiers cap daily sends, and users report messages landing in spam more often than with a dedicated email platform, plus open and click stats that don’t always add up. The AI chatbot handles routine questions fine but stalls on anything that needs real context, and reporting stays basic even on Pro.
Who should buy it
Buy EngageBay if you’re consolidating marketing, CRM and support onto one bill and want the whole stack under $120 a seat. Skip it if inbox deliverability at scale drives your revenue, or if calling is the core workflow: a dedicated email platform or a phone-first CRM like Close will serve those needs better — the full tradeoff is in Close vs EngageBay.
Pricing note: EngageBay sells three product lines (Marketing, CRM & Sales, and the bundled All-in-One Suite), each with its own free plan; the numbers here are for All-in-One. Free covers 250 contacts, live chat, helpdesk and basic email marketing, but only one landing page and two sequences. Basic runs $14.99/user/month (500 contacts, SMS, lead scoring, 15 calling credits); Growth is $64.99 (5,000 contacts, full marketing automation, 50 landing pages); Pro is $119.99 (50,000 contacts, unlimited workflows, a dedicated account manager). Annual and biennial billing lower the effective rate further. Price around your contact count and the automation depth you actually need, not the cheapest headline number.
Frequently asked questions
Is EngageBay's free plan actually usable, or is it a lead-gen trap?
It's usable. The free All-in-One plan covers 250 contacts, live chat, a helpdesk and basic email marketing, which is enough for a solo founder to run on. You'll outgrow it once you need more than one landing page or two email sequences, at which point Basic starts at $14.99/user/month.
How does EngageBay compare with HubSpot on price?
EngageBay's whole All-in-One Suite tops out around $120/user/month on its highest tier, where a single HubSpot hub at Professional level alone can cost several times that. If price is the deciding factor and you can live with a less polished interface, EngageBay is the cheaper route to the same set of functions.
Does EngageBay integrate with the tools I already use?
Yes. It connects natively to Gmail, Outlook, Stripe, Shopify and WhatsApp, and reaches 500+ additional apps through Zapier, so most small business stacks connect without custom development.
Bottom line
The cheapest way to run marketing, sales and support out of one CRM, with rough edges that show once you look past the price.
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