Botpress review
Multi-model conversational-agent platform with a code option and conversation-based pricing
Independent review. If you buy through links on this page we may earn a commission, at no extra cost to you. It never changes our scores — how we test.
ToolsGavel verdict
A capable multi-model agent platform for teams willing to trade the simplest onramp for a code option and model choice. The free tier and transparent overage pricing are genuine strengths, but budget real ramp time for the documentation gap reviewers keep flagging.
Audited price: $150/mo billed annually , $189/mo month-to-month (advertised: $150/mo (Plus, billed annually)) — verified 2026-10-30.
Best for: Developer-led teams who want multi-LLM choice and a code/SDK option, not the simplest no-code onramp
What we liked
- Five LLM families (GPT-4.x, Claude, Gemini, DeepSeek, Llama) are selectable per bot, so cost and quality can be tuned per use case instead of locked to one vendor's default (botpress.com)
- The free tier is genuinely usable before paying anything: 100 conversations/mo, 3 bots, 3 seats, no credit card required per third-party reporting (botpress.com/pricing; card policy not shown on the page)
- Widest build-mode range in this guide (visual builder plus code/SDK) and a broad channel list: web, WhatsApp, Messenger, Slack, Telegram, voice on Enterprise, plus a visual builder and a full code/SDK option for teams that outgrow no-code (botpress.com)
- 477 G2 reviews at 4.5/5, a large enough sample to trust the aggregate score, even allowing for a roughly plus-or-minus-50 margin across different crawl snapshots (G2, 2026-10-30)
- Overage on AI spend is transparent and zero-markup: the auto-purchased credit grant is explicitly sold at cost, and conversation packs are a flat, disclosed $0.50 to $0.65 rather than an opaque multiplier (botpress.com/pricing)
What to watch
- Botpress is a general conversational-agent and developer platform, not a dedicated lead-gen widget. A reader who just wants to capture a lead and get a notification will find the code option, multi-LLM config and RBAC settings overbuilt next to Tidio or Landbot (botpress.com product pages)
- Documentation lagging the product and a steep learning curve are the single most-mentioned negative theme across G2 and Capterra reviews, 91 mentions out of 530 combined reviews in one cross-platform aggregation (featurebase.app aggregation of G2/Capterra, 2026-10-30)
- The price jump from Plus to Team is steep for mid-size volume: $150 to $750/mo billed annually to go from 250 to 1,500 conversations/mo, with no tier in between (botpress.com/pricing)
- Trustpilot carries zero reviews. The profile exists but is unclaimed and empty, so that platform offers no independent signal at all on Botpress (Trustpilot, 2026-10-30)
How much does Botpress really cost?
| Advertised price | $150/mo (Plus, billed annually) |
|---|---|
| Real monthly cost, billed annually | $150/mo |
| Real monthly cost, month-to-month | $189/mo |
| Month-to-month premium | +26% over the annual-billing rate |
| The billing catch | Billed monthly runs about $189/mo (third-party sourced, +26%), and the bundled $25 AI-spend credit is separate from the 250 conversations included. |
| Permanent free tier | Yes |
| Price last verified | 2026-10-30, against the live pricing page at botpress.com |
Model seats and billing cycles for Botpress in the true-cost calculator, or see every audited price in the Pricing Gap Index.
Price watch
Get an email if Botpress' price changes
We re-check Botpress' pricing on a schedule. If the price, the free plan or a verified deal changes, you get one short email. Nothing else.
Botpress is a multi-model conversational-agent platform built for teams that want to customize or extend a bot, not just turn one on. In May 2026 it repriced from billing by message to billing by conversation, where a conversation counts as any exchange with at least two end-user messages inside a billing month. Plans run from a genuinely free tier (100 conversations/mo, no card required) through Plus at $150/mo billed annually ($189 monthly) up to Team at $750/mo annually ($939 monthly), with AI usage billed separately in dollars of underlying model cost rather than bundled into the conversation price. G2 rates it 4.5/5 from roughly 477 reviews as of October 2026.
What Botpress is for
Botpress builds conversational agents for teams that want more control than a locked no-code widget offers. The visual flow builder covers typical lead-capture and support flows, but the platform’s real differentiator sits underneath it: a code/SDK path a developer can use to extend a bot past what the builder exposes, swap the underlying model per bot, or wire in custom logic a pure no-code tool can’t reach. Five LLM families are selectable per bot (GPT-4.x, Claude, Gemini, DeepSeek, Llama), so a team can run a cheap model for routine triage and a stronger one for complex replies on the same account.
Plans and the May 2026 repricing
| Plan | Monthly | Annual (per mo) | Conversations/mo | AI-spend credit | Seats | Bots |
|---|---|---|---|---|---|---|
| Free | $0 | $0 | 100 | Bundled, no separate figure | 3 | 3 |
| Plus | ~$189 (third-party) | $150 | 250 | $25 | 3 | Unlimited |
| Team | ~$939 (third-party) | $750 | 1,500 | $150 | Unlimited | Unlimited |
| Built For You | $1,650 | Not confirmed | Custom | Custom | Custom | Custom |
| Enterprise | Custom | Custom | Custom | Custom | Custom | Custom |
The free plan asks for no credit card and covers 100 conversations a month across 3 bots and 3 seats, enough to pilot a real lead-gen use case before paying anything. The jump from Plus to Team is the one gap worth planning around: annual billing takes the price from $150 to $750 a month to go from 250 to 1,500 conversations, with nothing in between.
How AI-spend and conversation overage work
Two different meters run side by side, and it matters which one you hit first. AI usage bills in dollars of underlying model cost, bundled per plan as a credit, $25 on Plus and $150 on Team. Once a workspace burns through 95% of that credit, Botpress auto-purchases a $10 grant sold at cost, meaning zero markup over what the model provider charges; that $10 grant doesn’t expire at month’s end and rolls over for up to 12 months. The conversation cap works differently: once a plan’s monthly conversation count runs out, extra packs of 100 conversations cost $0.65 each on Plus or $0.50 on Team, and unlike the AI-spend credit, those packs expire at the end of the month rather than rolling over.
What users say in reviews
G2 puts Botpress at 4.5/5 from roughly 477 reviews (different crawl snapshots show 470+ and 419, so treat the exact count as approximate rather than exact). 
Capterra shows the same 4.5/5 score from 37 reviews, with sub-scores around 4.1 for ease of use and 4.0 for customer service. 
Trustpilot’s profile exists but is unclaimed, with zero reviews on it.
The most consistent complaint across G2 and Capterra isn’t about any one feature breaking: it’s that documentation lags the product, and the learning curve is steep for anyone without a technical background. One cross-platform aggregation counts “learning curve” as the single most-mentioned negative theme across 530 combined G2 and Capterra reviews, with 91 separate mentions. A handful of reviewers also describe confusion over how fast AI spend accumulates, a complaint that predates the May 2026 repricing Botpress built specifically to address it.
Who should skip it
Skip Botpress if the job really is capture a lead and notify my inbox, nothing more: Tidio and Landbot are both built narrower around exactly that, with a gentler learning curve. It’s also not the right fit for a non-technical team that wants to be fully hands-off from code; the platform rewards the kind of custom logic a pure no-code tool doesn’t expose. If multi-model choice and a code escape hatch matter more than ease of setup, compare it against the rest of the field in Best AI Chatbots for Lead Generation, including Chipp, the other developer-leaning addition to this guide.
Pricing note: Botpress repriced in May 2026 from a message-based to a conversation-based model, where a conversation is any exchange with at least two end-user messages in a billing month. Free is $0 forever: 100 conversations/mo, 3 seats, 3 bots, no card required. Plus runs $150/mo billed annually, or about $189/mo billed monthly per third-party pricing trackers (Botpress's page showed only the annual toggle),, for 250 conversations/mo and a bundled $25 AI-spend credit. Team is $750/mo annually or about $939/mo monthly (third-party), for 1,500 conversations/mo and a $150 AI-spend credit, with unlimited seats and bots. A Built For You tier runs $1,650/mo for a Botpress-managed build, and Enterprise is custom. AI usage bills in dollars of underlying model cost, not a flat credit: once a workspace hits 95% of its included AI-spend limit, Botpress auto-purchases a $10 credit grant sold at cost, with zero markup, that rolls over for up to 12 months. Past the conversation cap, extra packs of 100 conversations cost $0.65 on Plus or $0.50 on Team, and those packs expire monthly rather than rolling over.
Frequently asked questions
How much does Botpress cost?
Free is $0 forever for 100 conversations a month, 3 seats and 3 bots, no card required. Plus runs $150/mo billed annually, or about $189/mo billed monthly per third-party pricing trackers (Botpress's page showed only the annual toggle), for 250 conversations and a $25 AI-spend credit. Team is $750/mo annually or about $939/mo monthly (third-party) for 1,500 conversations and a $150 AI-spend credit, with unlimited seats and bots. A Botpress-managed Built For You tier runs $1,650/mo, and Enterprise is custom-priced.
What counts as a conversation in Botpress's pricing, and what happens if I go over?
A conversation is any exchange with at least two end-user messages inside a billing month, a definition Botpress adopted in its May 2026 repricing. Past the included AI-spend limit, Botpress auto-purchases a $10 credit grant once a workspace hits 95% of that limit, sold at cost with zero markup, and that grant rolls over for up to 12 months. Past the included conversation count, extra packs of 100 conversations cost $0.65 on Plus or $0.50 on Team, and those packs expire monthly rather than rolling over.
Do I need to code to use Botpress?
No. It has a visual flow builder for non-technical use, but it also offers a full code/SDK path for teams that want to extend or outgrow the no-code builder, a combination none of the other tools in this guide offer at the same depth.
Is Botpress a good fit for simple lead capture, or is it overkill?
For a store or service site that just wants a widget to capture a name and email, it's probably more than you need; Tidio or Landbot are built more narrowly around that job. Botpress fits better once you want multi-model choice, custom logic beyond a visual builder, or a bot that needs to scale into a genuinely technical build.
Does Botpress have a free plan?
Yes, and it does not require a credit card: 100 conversations a month, 3 seats and 3 bots, forever. Tidio and Landbot also offer permanent free plans with different caps, so compare all three against your expected volume before picking one.
Bottom line
A capable multi-model agent platform for teams willing to trade the simplest onramp for a code option and model choice. The free tier and transparent overage pricing are genuine strengths, but budget real ramp time for the documentation gap reviewers keep flagging.
